JOB ADVERT: INFORMATION OFFICER ? INTENSIVE
Areas of support: Donegal, Sligo, Mayo, Leitrim, Roscommon, Galway,
Meath, Louth, Monaghan & Cavan
(Open to Public Competition)
Family Carers Ireland (FCI) is _the _national charity supporting over
**Apply on the website**,**Apply on the website** family carers across
the country who dedicate their lives to caring for loved ones such as
children or adults with physical or intellectual disabilities, frail
older people, those with palliative care needs or those living with
chronic illnesses or addiction. We provide a range of supports and
services for family carers nationally from our local support centres.
We initially proposed the concept of a Carers Guarantee to both the
government and the HSE in **Apply on the website**. The principle was
to tackle the postcode lottery by providing a core offering of
supports and services to family carers across Ireland, regardless of
where they live. The **Apply on the website** Programme for Government
committed to delivering this guarantee and we recently received
confirmation that we will receive a (recurring) increase in our annual
funding to enable us to implement an evidence-based framework of
support for family carers throughout the country.
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Family Carers Ireland is currently recruiting an _INFORMATION OFFICER
? INTENSIVE_. This Information Officer - Intensive will be working
within the geographic area of Donegal, Sligo, Mayo, Leitrim,
Roscommon, Galway, Meath, Louth, Monaghan & Cavan. This role will
report to our Support Manager?s: Intensive (SMI?s). The
Information Officer: Intensive (IOI) will support the SMI?s in their
designated area. This will involve responding to queries from family
carers and where appropriate, triaging them to internal supports using
the agreed triage process based on the Carer Outcome StarTM. The IOI
will support the SMI in the actioning of targeted and intensive
supports identified as needed through the wellbeing review process.
The IOI will oversee all office activities and carer reception area
within their designated Family Carer Support Resource Centre. They
will also provide support to their Network team as required.
ROLE CRITERIA: The successful candidate should possess the following
ESSENTIAL criteria.
* Minimum Leaving cert (or equivalent) and pursued further studies in
Office Administration or IT;
* At least 2 years? experience working in a busy office
environment;
* Experience of working remotely;
* The ability to prioritise tasks and work within a dynamic
environment;
* Excellent IT Skills- mainly Microsoft **Apply on the website**,
SharePoint, MS Word, Excel, Outlook, and experience setting up video
calls through platforms like Zoom, MS Teams.
* Flexibility in attitude and approach to the job and a willingness
to help others;
* A reflective approach to their work and a willingness to learn and
desire to implement a culture of continuous improvement;
* A strong work ethic with excellent attention to detail;
* Effective time management skills and organisation skills with the
ability to manage multiple activities and keep stakeholders informed;
* Excellent communication skills and the ability to establish
rapport with a diverse range of people;
* The ability to work autonomously and within a team;
* Fluency in English (written and verbal);
* Have experience working in a highly confidential environment;
* Full drivers licence with access to own car.
TERMS & CONDITIONS: Permanent, full-time contract (**Apply on the
website** hours per week; Monday - Friday). The successful candidate
will adhere to a hybrid model of working i.e. from their home location
and from a Family Carers Ireland location. Flexibility to travel to
meetings as required is essential. The remuneration for this role
includes an annual salary of ?**Apply on the website**,**Apply on
the website** and access to a defined contribution pension scheme. The
annual leave entitlement of **Apply on the website** days per year.
APPLICATION PROCESS - Applicants are invited to submit their up-to
date CV and cover letter demonstrating how they meet the above
criteria to **Apply on the website** no later than SUNDAY, JULY
**APPLY ON THE WEBSITE**TH **APPLY ON THE WEBSITE**. Prospective
candidates may contact us for a copy of the job description if they
wish.
_FAMILY CARERS IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
